Tom Peters Quotations..

• When information is "around" people start asking all sorts of useful questions, and require more information. Time and again, new measure are invented by groups close to a machine or process who have finally been let in on its secrets.
  Tom Peters # Questions, Information Quotes
• The challenge is to view every element of every operation through the customer's lens, to constantly attempt to redefine each element of the business in terms of the customer's perceptions.
  Tom Peters # Challenging, Customers, Business, Change Quotes
• Quality improvement is the primary source of cost reduction. Poor quality has a huge, documentable cost.
  Tom Peters # Quality, Improvement Quotes
• Go outside the firm to a number of seminars on the topic - even if you're chairman of a 20$ billion company- and let everybody know you went, and took notes.
  Tom Peters # Leadership, Learning, Improvement Quotes
• I strongly urge that any boss get personally involved in every promotion in his organization, even those three or four layers down.
  Tom Peters # Marketing, Management Quotes
• You are out of tune with the times if you are in the office more than one-third of the time.
  Tom Peters # Management Quotes
• Have you set high standards in the past that make it clear what level of performance you demand?
  Tom Peters # Encouragement, Leadership, Management Quotes
• Most quality programs fail for one or two reasons. They have system without passion, or passion without system. You must have both.
  Tom Peters # Failure, Quality, Passion Quotes

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