important at the grocery store is just as important in engines
or medical systems. If the customer isn't satisfied, if the
stuff is getting stale, if the shelf isn't right, or if the
offerings aren't right, it's the same thing.
Welch # Important,
at GE, we generally used to tell people what to do. And they
did exactley what they were told to do, and not one other
thing. Now we are constantly amazed by how much people will
do when they are not told to do by management.
Welch # Management,
- I was
afraid of the internet
because I couldnt type.
Welch # Fear,
- The essence
of competitiveness is liberated when we make people believe
that what they think and do is important - and then get out
of their way while they do it.
Welch # Competition,
learned that mistakes can often be as good a teacher as success.
Welch # Learning,
- An organization's
ability to learn, and translate that learning into action
rapidly, is the ultimate competitive advantage.
Welch # Company,
before you have to.
Welch # Change
- If you
pick the right people and give them the opportunity to spread
their wings and put compensation as a carrier behind it you
almost dont have to manage them.
Welch # Opportunity,
all, good leaders are open. They go up, down, and around their
organization to reach people. They don't stick to the established
channels. They're informal. They're straight with people.
They make a religion out of being accessible. They never get
bored telling their story.
Welch # Leadership,
people self-confidence is by far the most important thing
that I can do. Because then they will act.
Welch # Confidence,
I stop learning something new and start talking about the
past versus the future, I will go.
Welch # Future,
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